We're here to help — by email, always
Have a question about a plan, your quote, or how FCL Insurance works? Send us a message and our advisory team will respond within 24 hours.
Get in touch
We currently support customers exclusively through email to ensure every query is documented, tracked and answered accurately by the right specialist.
Send us a message
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A few quick answers before you write in
We currently operate as an email-first support team so every query is properly documented and routed to the right specialist. This helps us give more accurate, considered answers than a quick phone call often allows.
Our team typically responds within 24 hours on business days. Urgent claim-related queries are prioritised.
Yes — mention your preferred contact window in your message, and our advisory team can coordinate a callback where available.